Refund policy

Last updated: June 2026

Thank you for shopping with TikTechs. We want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged due to misuse, missing parts, or returned after 30 days will not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance
  • Opened personal care or hygiene products
  • Digital products or downloadable software
  • Gift cards

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@tiktechs.store with:

  • Your order number
  • A clear photo or video of the issue
  • A brief description of the problem

We will arrange a replacement or full refund at no cost to you — no need to return the item in most cases.

How to Start a Return

  1. Email us at support@tiktechs.store with your order number and reason for return
  2. We will respond within 1–3 business days with return instructions
  3. Ship the item back using a trackable shipping method
  4. Once we receive and inspect the item, we will process your refund

Please do not send items back without contacting us first. Unrequested returns will not be processed.

Refunds

Once your return is approved and received, your refund will be processed within 5–10 business days to your original payment method. You will receive an email confirmation once the refund has been issued.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take time before your refund is officially posted
  3. If you've done all of the above and still have not received your refund, contact us at support@tiktechs.store

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@tiktechs.store.

Return Shipping Costs

  • If the return is due to a defect or our error: we cover the return shipping cost
  • If the return is for any other reason (e.g. change of mind): the customer is responsible for return shipping costs

Return shipping costs are non-refundable.

Order Cancellations
You can cancel your order for a full refund within 24 hours of placing it, provided it has not yet shipped. This 24-hour window is our standard cancellation period. To cancel, email support@tiktechs.store with your order number as soon as possible. Once an order has shipped it can no longer be cancelled, but you may return it under the terms of this policy once it arrives.

Refund Method
All approved refunds are issued to your original payment method used at checkout — for example, the same credit card, debit card, or PayPal account you paid with. We cannot refund to a different card or account, and we do not provide cash refunds. Store credit is offered only if you specifically request it instead of a refund.

Restocking Fee
We do not charge a restocking fee. Eligible returned items are refunded in full for the product price. For returns that are not due to our error, only the return shipping cost is the customer's responsibility.

Contact Us

For any questions about your return or refund, please reach out to us:

Email: support@tiktechs.store
Response time: 1–3 business days