FAQs

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout. All transactions are encrypted and processed securely. Prices are in Canadian dollars (CAD).

Can I change or cancel my order?
If you need to change or cancel an order, email us at support@tiktechs.store as soon as possible. We can usually make changes before the order is processed for shipping, but we can't guarantee changes once it has shipped.

Shipping

How long does shipping take?
Our handling time is 2 to 5 business days (the time it takes to prepare your order for shipment), and transit time is 6 to 12 business days once your order has shipped. That means a total estimated delivery time of 8 to 17 business days. Shipping is free on all orders. See our Shipping Policy for the full breakdown by region.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3 to 5 business days for tracking to begin updating. See our Track Order page for details.

Do you ship internationally?
Yes. Shipping availability and any customs duties or taxes are determined by your destination. See our Shipping Policy for more.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied, you can request a return within 30 days of delivery. Full details are on our Return & Refund Policy page.

My item arrived damaged or defective, what do I do?
We're sorry about that. Email us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

Still Have Questions?

Reach our support team anytime at support@tiktechs.store and we'll be happy to help.